In today’s competitive job market, employers are not only looking for job specific knowledge and skills, they are also seeking people with the ability to effectively adapt to an ever-changing and more globally diverse workforce. Both conditions inevitably lead to conflict, and the Conflict Management certificate curriculum is designed to provide students with the skills to identify conflict and manage it effectively to reduce costs and produce positive results. Emphasis is placed on interest-based analysis of conflict situations, effective negotiation strategies, and how to effectively deal with emotions because of their impact on the escalation or de-escalation of conflict.

 

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Locations Where One Can Enroll:

Louisville
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